2024 TERMS OF SERVICE
Consistent with business practices within the luxury travel industry for trip planning and management, we charge an upfront consultation, research and proposal fee for ocean, river and expedition cruises as well as customized tours. Each client and each trip is unique; therefore, it is not possible to provide a comprehensive list of fees covering every situation. Below is a general guideline should you wish to work with us. Fees are non-refundable.
| SERVICE | FEES |
|---|---|
| Hotel-Only Reservations | If you do not know the hotel, resort or destination you wish to book, a non-refundable USD $100 fee will apply for up to three proposals or three sets of dates at the same property. How to Have Hotel-only Fees Waived If you have already chosen a hotel or resort in our luxury hotel portfolio and you have established your travel dates and the category you wish to book, our research fees will be waived. A USD $75 per room administrative fee will be applied for reservations with less than a total base rate per stay (before taxes and resort fees) of USD $1,000. Additional fees will apply for multiple proposals based on the number of proposals you request. |
| Cruises & Escorted Tours and Trip Management | Consultation, researching availability and proposal presentation takes time and an in-depth understanding of cruise lines and luxury tour operators. A non-refundable $300 fee is assessed for our time and expertise and is due prior to commencement of planning. Planning up to three pre- or post-cruise extension days is included with cruise bookings. If you have already selected the cruise line or tour and have a general idea of your destination, travel dates and stateroom or suite category, fees may be reduced or waived if the total cruise reservation is over $10,000. |
| Cruise & Cruise Groups | For groups of 8 or more travelers on a cruise or escorted tour, a $100 per person administrative fee may apply for group management. This is in addition to the research and proposal fee. |
| Cancellations & Modifications | Hotels: Cancellations at any point, as well as modifications resulting in a shorter stay or lower room rate, are subject to our agency’s USD $75 per room administrative fee. Cruises: Cancellations for bookings under deposit are subject to a USD $250 per person administrative fee. If the reservation is cancelled after final payment is made, bookings are subject to a USD $1,000 administrative fee above and beyond the suppliers' penalties. Potential fees should be included in your insurance. |
| Custom-Designed Trips & Safaris | Planning a private custom-designed trip takes time and expertise. A $500 non-refundable fee is assessed and is due prior to commencement of travel planning for curated trips for up to six travelers for up to twelve days of travel. This fee is our commitment to each other that we will devote the necessary time and resources to design your trip. This confirms you are ready to move forward on a trip. Our services include: • Research and advice on destinations. • Designing a custom-tailored itinerary. • Researching availability and reserving all accommodations: Hotels, Villas, Yachts or Catamaran Charters. • Providing access to our Virtuoso & Preferred Partner Amenities, when applicable. • Presenting a customized proposal and making reasonable modifications. • Assurance you will gain from working with a professional Travel Advisor with trusted partners around the world. • Assistance with current travel protocols. • Recommendation on trip insurance coverage. • Travel support and accessibility before, during and after your trip. Planning fee is due after our initial Discover call or email. Fees may increase based on group size and/or trip duration. Additional fees apply for adjustments to travel dates after the itinerary has been finalized. For customized tours, we only work on trips where we plan and execute the entire trip, including all hotels. In the event of a cancellation requested by you, we reserve the right to charge 15% administrative fee plus 3.5% credit card recovery fee on the total trip cost after the proposal has been accepted and under deposit. This is assessed over and above airline, supplier, tour company, cruise line or other vendor penalties. |
| Late Booking Surcharge | A Late Booking Surcharge of USD $250 applies for customized itinerary planning within 60 days of departure. |
| Concierge and Bespoke Services | Bespoke services not a part of a cruise or customized tour are subject to 15% service fees plus a 3.5% credit card recovery fee and include, but are not limited to: airport transfers, private drivers/guides for day trips, theater/event tickets, ferry tickets, and local city tours. Fees will be charged at the time of confirmation and are non-refundable. |
| Flights & Rail | • Rail or Domestic Airline Research, Ticketing & Flight Management: USD $100 per person • International Airline research, ticketing & Flight Management: USD $150 per person. |
| Beginning Work | Travel planning will not commence until we have received your Travel Authorization Form and established your account. Flights cannot be offered without photos of each traveler's passport. Passports are required or us to complete your cruise management. These should be emailed to VIPTeam@luxurytrav.com. |
| Terms of Service | The Luxury Travel Group, Inc. is an independent contractor and affiliate of Brownell Travel, Inc. As such, all travel arrangements made through us are subject to Brownell Travel’s Terms and Conditions. |
We strongly recommend the purchase of travel insurance. We will always provide travel insurance quotes based on current nonrefundable trip costs to protect your investment due to cancellations for covered reasons as well as medical protection while traveling. | |